Customer Help
Our happiness team is always here to assist.
Orders and Shipping
How long does it take for me to receive my order?
The delivery time depends on your location and the shipping option you choose during checkout. We aim to process and ship orders promptly. You can track the status of your order for estimated delivery times.
Creating an account is easy! Click on “Sign In” or “My Account” on our website and follow the prompts to set up your account with your email address and password.
How do I change my shipping address?
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate the change if your order hasn’t shipped yet.
How do I track the status of my order?
You can track your order by logging into your account and accessing the “Order History” section. We’ll also send you an email with tracking information once your order ships.
Will you keep my credit card information on file?
No, we do not store your credit card information for security reasons. Each transaction is processed securely, ensuring your payment details are protected.
Sales tax may be applicable based on your location and local tax regulations. The sales tax amount, if applicable, will be displayed during the checkout process.
We offer international shipping to many countries. During the checkout process, you can select your country to see if we can deliver to your location.
Will my items come in one package?
Depending on your order, items may be shipped separately to ensure efficient delivery. You can track each package separately using the provided tracking information.
Returns and Exchanges
We have a hassle-free returns policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund or exchange. Please review our “Returns and Exchanges” page on our website for detailed instructions.
We apologize for any inconvenience. Please contact our customer support team immediately, and we will arrange for the correct item to be sent to you.
We’re sorry to hear about the issue. Please contact our customer support team with photos of the damaged item and packaging. We’ll assist you with a replacement or refund.
Where should I mail my authorized return?
The return address will be provided when you initiate a return request through our website. Please follow the provided instructions to ensure your return is processed correctly.
How do I receive customer support?
You can reach our customer support team through the “Contact Us” page on our website. We’re here to assist you with any questions or concerns.
What do I do if I entered an incorrect shipping address?
If you’ve entered an incorrect shipping address, please contact us immediately. We’ll do our best to update the address if your order hasn’t shipped yet.
Can I change or cancel an order after I’ve submitted it?
If you need to change or cancel your order, please contact us as soon as possible. We’ll assist you based on the order’s current status.
Can I pre-order an item that is sold out?
We may offer pre-order options for certain items. If an item is sold out, please check if a pre-order option is available on the product page or contact us for more information.